Theme:Business processes

Context

This theme provides the business process .

Competencies

Expected competencies after study of this theme are:

• contemporary approaches to change management
• selection of key performance indicators (KPIs)
• predicting impact of KPIs
• defining impact and tying initiatives to benefits

Key Topics

• Change management
• Use and abuse of key performance indicators
• Benefit metrics
  • Return on investment (ROI)
  • Social return on investment (SROI)
  • Relative return on investment (RROI)
  • Cost/benefit analysis (CBA)