Theme:Business processes

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Context

This theme provides the business process .

Competencies

Expected competencies after study of this theme are:

  • contemporary approaches to change management
  • selection of key performance indicators (KPIs)
  • predicting impact of KPIs
  • defining impact and tying initiatives to benefits

Key Topics

  • Change management
  • Use and abuse of key performance indicators
  • Benefit metrics
    • Return on investment (ROI)
    • Social return on investment (SROI)
    • Relative return on investment (RROI)
    • Cost/benefit analysis (CBA)