Difference between revisions of "Theme:Business processes"
Jump to navigation
Jump to search
Coordinator (talk | contribs) |
Coordinator (talk | contribs) |
||
| Line 10: | Line 10: | ||
== Key Topics == | == Key Topics == | ||
| − | * | + | * [[Topic:Change Management|Change management]] |
* Use and abuse of key performance indicators | * Use and abuse of key performance indicators | ||
* Benefit metrics | * Benefit metrics | ||
Revision as of 15:29, 27 June 2018
Context
This theme provides the business process .
Competencies
Expected competencies after study of this theme are:
- contemporary approaches to change management
- selection of key performance indicators (KPIs)
- predicting impact of KPIs
- defining impact and tying initiatives to benefits
Key Topics
- Change management
- Use and abuse of key performance indicators
- Benefit metrics
- Return on investment (ROI)
- Social return on investment (SROI)
- Relative return on investment (RROI)
- Cost/benefit analysis (CBA)