Theme:Business processes
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Context
This theme provides the business process .
Competencies
Expected competencies after study of this theme are:
- contemporary approaches to change management
- selection of key performance indicators (KPIs)
- predicting impact of KPIs
- defining impact and tying initiatives to benefits
Key Topics
- Change management
- Use and abuse of key performance indicators
- Benefit metrics
- Return on investment (ROI)
- Social return on investment (SROI)
- Relative return on investment (RROI)
- Cost/benefit analysis (CBA)