Theme:Problem solving patterns

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Context

This theme provides learners with an understanding of how systems arrive at decisions, and the points at which interventions can be targeted.

Competencies

Expected competencies after study of this theme are:

  • Able to describe the minimum requirements of a system when making decisions
  • Use the Bounds general problem solving pattern to describe problem solving methods
  • Understanding the limitations of cause and effect descriptors for systems decision-making
  • Apply the Cynefin problem solving tool
  • Exploration of the strengths and weaknesses of the Bounds problem solving pattern and alternative patterns

Key Topics

  • What is problem solving?
  • Evolution of problem solving models
    • Scientific method
    • OODA loop
    • Deming wheel
    • DMAIC improvement cycle
    • Knowledge Life Cycle
    • Bounds general problem solving pattern
  • Problem solving tools
    • Cynefin framework