Difference between revisions of "Theme:Business processes"
Jump to navigation
Jump to search
Coordinator (talk | contribs) (Created page with "{{subst:Theme}}") |
Coordinator (talk | contribs) |
||
Line 1: | Line 1: | ||
== Context == | == Context == | ||
− | This theme provides | + | This theme provides the business process . |
== Competencies == | == Competencies == | ||
Expected competencies after study of this theme are: | Expected competencies after study of this theme are: | ||
− | * | + | * contemporary approaches to change management |
− | * | + | * selection of key performance indicators (KPIs) |
− | * | + | * predicting impact of KPIs |
+ | * defining impact and tying initiatives to benefits | ||
== Key Topics == | == Key Topics == | ||
− | * | + | * Effective change management |
− | * | + | * Use and abuse of key performance indicators |
+ | * Benefit metrics | ||
+ | ** Return on investment (ROI) | ||
+ | ** Social return on investment (SROI) | ||
+ | ** Relative return on investment (RROI) | ||
+ | ** Cost/benefit analysis (CBA) | ||
− | [[Category: | + | [[Category:Business Processes]] |
Revision as of 15:23, 27 June 2018
Context
This theme provides the business process .
Competencies
Expected competencies after study of this theme are:
- contemporary approaches to change management
- selection of key performance indicators (KPIs)
- predicting impact of KPIs
- defining impact and tying initiatives to benefits
Key Topics
- Effective change management
- Use and abuse of key performance indicators
- Benefit metrics
- Return on investment (ROI)
- Social return on investment (SROI)
- Relative return on investment (RROI)
- Cost/benefit analysis (CBA)