Difference between revisions of "Theme:Business processes"
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Coordinator (talk | contribs) (Created page with "{{subst:Theme}}") |
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== Context == | == Context == | ||
| − | This theme provides | + | This theme provides the business process . |
== Competencies == | == Competencies == | ||
Expected competencies after study of this theme are: | Expected competencies after study of this theme are: | ||
| − | * | + | * contemporary approaches to change management |
| − | * | + | * selection of key performance indicators (KPIs) |
| − | * | + | * predicting impact of KPIs |
| + | * defining impact and tying initiatives to benefits | ||
== Key Topics == | == Key Topics == | ||
| − | * [[Topic: | + | * [[Topic:Change Management|Change management]] |
| − | * | + | * Use and abuse of key performance indicators |
| + | * Benefit metrics | ||
| + | ** Return on investment (ROI) | ||
| + | ** Social return on investment (SROI) | ||
| + | ** Relative return on investment (RROI) | ||
| + | ** Cost/benefit analysis (CBA) | ||
| − | [[Category: | + | [[Category:Systems Interventions]] |
| + | [[Category:Business Processes]] | ||
Latest revision as of 19:32, 30 March 2021
Context
This theme provides the business process .
Competencies
Expected competencies after study of this theme are:
- contemporary approaches to change management
- selection of key performance indicators (KPIs)
- predicting impact of KPIs
- defining impact and tying initiatives to benefits
Key Topics
- Change management
- Use and abuse of key performance indicators
- Benefit metrics
- Return on investment (ROI)
- Social return on investment (SROI)
- Relative return on investment (RROI)
- Cost/benefit analysis (CBA)